SFEDI Awards operates as a regulated Awarding Organisation within the UK and as such we hold high regard to the standards of professional service we provide to our customers. To this end we operate a number of policies and procedures to ensure that we always operate in a fair and open manner.

Below you will see links enabling you to download our operating procedures for your information.

It is important that you keep checking this page for any updates that may be published to ensure you have the most up to date information.

If you have any questions relating to this information or a general request for information then please do not hesitate to contact us via the details on our Contact Us page here.

Appeals
Complaints
Continuous Professional Development
Customer Service
Direct Claims Status
Equal Opportunities
Invoicing
Malpractice and Maladministration
Privacy
Reasonable Adjustments
Recognised Prior Learning
Registration and Certification
Retention of Records
Whistleblowing