The Level 5 Certificate in Delivery of Business and Support Services focuses on those business support professionals who wish to develop the skills to deliver and develop effective business and enterprise support services, with a particular emphasis on the use of telephone and social media in the delivery of support services.

For existing centres who would like to apply to deliver this qualification simply click here

For organisations wanting to apply to join the approved delivery network to offer this qualification simply click here

 

Overview

Regulator Ofqual
Qualification Framework RQF
Qualification Reference Number 601/5966/2
Qualification Level 5
Credit Value 24 credits
Guided Learning (Hours) 84 hours
Total Qualification Time (Hours) 230 hours
Duration Completion within 2 years
Structure 3 mandatory units and 1 optional unit
Age Groups 19+
Entry Requirements

There are no formal entry requirements for this qualification however, in order to benefit from the qualification; learners should possess communication skills sufficient to allow them to address the assessment requirements.

First Date for Registrations April 1, 2015
Last Date for Starts December 31, 2018
Delivery Staff Requirements

The assessment qualification is required in order to deliver this qualification.

The internal quality assurance qualification is required in order to quality assure this qualification.

IOEE Studying Membership Eligible Yes
SFEDI Directory Eligible Yes
Registration Fee for Centres (excl. VAT) £120

Learner Support

An initial assessment will be carried out with you by your learning provider where any individual learning needs you may have will be reviewed and appropriate support put in place

Progression Routes

Those who complete this qualification may wish to undertake other SFEDI Awards qualifications further details of which can be found on our website.

SFEDI Awards offers a range of qualifications which explore the further development of enterprise skills and knowledge.

Documentation

Below you will find further details relating to the qualification and also the necessary paperwork for your approved centre to add it to your centre offer. If you require further information or would like guidance please contact the SFEDI Awards Customer Service Team who will be more than happy to help you.

Qualification Specification

SFEDI Awards Fees and Prices

Additional Qualification Application Form

Staff Matrix Update Form

Centres

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